Customer support
Ranked by total score. Companies without enough evidence for a grade are left out.
| # | Company | Total | Identity | Assurance | Data and AI terms | Deployment | Agent readiness |
|---|---|---|---|---|---|---|---|
| 1 | front.com | B 81 | 100 | 88 | 75 | 0 | 100 |
| 2 | hiverhq.com | B 72 | 100 | 64 | 85 | 0 | 38 |
| 3 | kayako.com | C 56 | 100 | 68 | 18 | 0 | 77 |
| 4 | forethought.ai | D 48 | 64 | 90 | 15 | 0 | 46 |
| 5 | liveagent.com | D 40 | 64 | 9 | 50 | 0 | 80 |