Get started

kayako.com

C
56 of 100
Enterprise AI readiness, from public pages only

Scanned 2026-11-01 from 59 public pages. Methodology 1.0. Category: Customer support.

Identity
14 of 14
Assurance
17 of 25
Data and AI terms
4 of 22
Deployment
0 of 6
Agent readiness
10 of 13
Claim this pageCompare

Identity

SAML or OIDC single sign-on (10 points) Found
  • SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one. source

Report a problem with this result

SCIM provisioning (6 points) Under review

Report a problem with this result

Roles and permissions (4 points) Found
  • You can configure multiple roles, access rights and restrictions for your team in Kayako. source

Report a problem with this result

Assurance

SOC 2 Type 2 (10 points) Found
  • SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one. source

Report a problem with this result

ISO 27001 (4 points) Not found in public pages
Pages searched (1)
  • https://kayako.com/security/

Report a problem with this result

Trust center (5 points) Found

Report a problem with this result

security.txt (2 points) Not found in public pages
Pages searched (1)
  • https://kayako.com/.well-known/security.txt

Report a problem with this result

Public status page (2 points) Not found in public pages
Pages searched (4)
  • https://kayako.com/
  • https://kayako.com/status
  • https://kayako.com/docs
  • https://kayako.com/developers

Report a problem with this result

Bug bounty or disclosure program (2 points) Found
  • Responsible disclosure policy source
  • We operate a public, transparent responsible disclosure policy which encourages cooperation with whitehat hackers and penetration testers. source

Report a problem with this result

Data and AI terms

No training on customer data (8 points) Not found in public pages
Pages searched (1)
  • https://kayako.com/legal/tos-archive/

Report a problem with this result

Retention periods (5 points) Not found in public pages
Pages searched (3)
  • https://kayako.com/about/privacy/
  • http://kayako.com/about/privacy/
  • https://kayako.com/legal/

Report a problem with this result

Subprocessor list (5 points) Not found in public pages
Pages searched (3)
  • https://kayako.com/about/privacy/
  • https://kayako.com/about/privacy/
  • http://kayako.com/about/privacy/

Report a problem with this result

Data processing agreement (4 points) Found
  • Data Processing Agreement source
  • Global Data Processing Agreement source
  • Obligations with respect to personally identifiable information (if any) are set forth in the 'Data Processing Agreement.' source

Report a problem with this result

Data residency (4 points) Under review

Report a problem with this result

Deployment

Private deployment (6 points) Not found in public pages
Pages searched (20)
  • https://kayako.com/
  • https://kayako.com/security/
  • https://kayako.com/pricing/
  • https://kayako.com/blog/important-kayako-classic-security-update/
  • https://kayako.com/helpdesk-comparison/
  • https://kayako.com/blog/customer-trust/
  • https://kayako.com/email-support-ai/
  • https://kayako.com/ai-chatbot/
  • https://kayako.com/customer-support-ai/
  • https://kayako.com/ticketing-ai/
  • https://kayako.com/ai-shared-inbox/
  • https://kayako.com/omnichannel-ai-customer-support/
  • https://kayako.com/retail-customer-support/
  • https://kayako.com/buy-now-terms-conditions/
  • https://kayako.com/country-specific-terms/
  • https://kayako.com/blog/how-slas-make-customer-delight-a-business-policy/
  • https://kayako.com/help-desk-software-integrations/
  • https://kayako.com/blog/top-ai-customer-service-chatbot-software/
  • https://kayako.com/blog/ai-chatbot/
  • https://kayako.com/help-desk-software/customer-journey/

Report a problem with this result

Customer-managed keys (4 points) Under review

Report a problem with this result

Agent readiness

Public API reference (5 points) Found
  • The Kayako API (the API) is our proprietary REST API implementation. source

Report a problem with this result

Official MCP server (6 points) Under review

Report a problem with this result

Controls on AI agent actions (4 points) Found
  • You can also set approval gates for sensitive actions and review AI responses before they're sent. source
  • When AI confidence drops below your threshold, tickets are automatically routed to human agents with full context. source

Report a problem with this result

Audit log export (2 points) Partly found
  • Role-based access and audit logs. source

Report a problem with this result

AI use policy (2 points) Not found in public pages
Pages searched (20)
  • https://kayako.com/security/
  • https://kayako.com/legal/
  • https://kayako.com/blog/important-kayako-classic-security-update/
  • https://kayako.com/helpdesk-comparison/
  • https://kayako.com/about/terms-of-use/
  • https://kayako.com/blog/customer-trust/
  • https://kayako.com/email-support-ai/
  • https://kayako.com/ai-chatbot/
  • https://kayako.com/customer-support-ai/
  • https://kayako.com/ticketing-ai/
  • https://kayako.com/ai-shared-inbox/
  • https://kayako.com/omnichannel-ai-customer-support/
  • https://kayako.com/retail-customer-support/
  • https://kayako.com/legal/maintenance-and-support/
  • https://kayako.com/buy-now-terms-conditions/
  • https://kayako.com/legal/professional-services-terms-and-conditions/
  • https://kayako.com/legal/prime-terms-and-conditions/
  • https://kayako.com/country-specific-terms/
  • https://kayako.com/legal/free-trial-license-agreement/
  • https://kayako.com/legal/tos-archive/

Report a problem with this result

Rate limits documented (not scored) Found

Report a problem with this result

Email me the full PDF report
Watch this score

Changelog

Scores older than an hour can be refreshed.

kayako.com: grade C, 56 of 100 | Enterprise AI readiness