hiverhq.com

72 of 100

Enterprise AI readiness, from public pages only

Scanned 2026-11-01 from 41 public pages. Methodology 1.0. Category: Customer support.

Identity		20 of 20
Assurance		16 of 25
Data and AI terms		22 of 26
Deployment		0 of 6
Agent readiness		3 of 8

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Identity

SAML or OIDC single sign-on (10 points) Found

Single sign on Let users log in securely through your identity provider with SSO. Supports OIDC and SAML. source

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SCIM provisioning (6 points) Found

SCIM provisioning Automatically add, update, and remove users through SCIM. source

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Roles and permissions (4 points) Found

Custom roles Create tailored permission roles to control what each team member can access and do. source

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Assurance

SOC 2 Type 2 (10 points) Found

SOC2 Type II source
The complete SOC 2 Type II report will be available upon a request sent to security@hiverhq.com under a non-disclosure commitment. source

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ISO 27001 (4 points) Found

You can view our ISO27001 certification here. source

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Trust center (5 points) Not found in public pages

Pages searched (4)

https://hiverhq.com/
https://trustcenter.hiverhq.com/
https://hiverhq.com/.well-known/security.txt
https://hiverhq.com/trust

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security.txt (2 points) Not found in public pages

Pages searched (1)

https://hiverhq.com/.well-known/security.txt

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Public status page (2 points) Not found in public pages

Pages searched (5)

https://hiverhq.com/
https://trustcenter.hiverhq.com/
https://hiverhq.com/status
https://hiverhq.com/docs
https://hiverhq.com/developers

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Bug bounty or disclosure program (2 points) Found

Vulnerability Disclosure Policy source
Hiver Bug Bounty Program source
Vulnerability Disclosure & Bug Bounty source

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Data and AI terms

No training on customer data (8 points) Found

6.5 Use of Customer Content. Company will not use Customer Content for AI model training. source

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Retention periods (5 points) Found

The activity logs and capability-gap reports are stored for ninety (90) calendar days from date of creation. source
We delete your personal information within fourteen (14) calendar days after termination of the access and use of the Platform source

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Subprocessor list (5 points) Found

OpenAI, Inc. AI-enabled functionality source
Pinecone Vector database for our AI Functionality. source
Microsoft Corporation Customer Authentication, Sync Emails, Large Language Model APIs, and Microsoft Teams Message Relay (Microsoft Bot Framework) source

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Data processing agreement (4 points) Found

4.8 DPA. source
To the extent required by Data Protection Laws with respect to the Processing of Personal Data, then the terms of the DPA will be applicable, and are incorporated herein by reference. source
Customer's use of the Third Party Services is not governed by the terms and conditions of this Agreement, the Company's DPA, or the Company's privacy policy. source

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Data residency (4 points) Not found in public pages

Pages searched (1)