Get started

liveagent.com

D
40 of 100
Enterprise AI readiness, from public pages only

Scanned 2026-11-01 from 49 public pages. Methodology 1.0. Category: Customer support.

Identity
9 of 14
Assurance
2 of 23
Data and AI terms
10.5 of 21
Deployment
0 of 10
Agent readiness
12 of 15
Claim this pageCompare

Identity

SAML or OIDC single sign-on (10 points) Partly found

Report a problem with this result

SCIM provisioning (6 points) Under review

Report a problem with this result

Roles and permissions (4 points) Found
  • SLA rules and custom roles source
  • Audit log and department roles source

Report a problem with this result

Assurance

SOC 2 Type 2 (10 points) Not found in public pages
Pages searched (2)
  • https://www.liveagent.com/gdpr/
  • https://www.liveagent.com/blog/best-softphone-voip-in-2026-the-complete-comparison-guide/

Report a problem with this result

ISO 27001 (4 points) Not found in public pages
Pages searched (2)
  • https://www.liveagent.com/checklists/call-center-security-checklist/
  • https://www.liveagent.com/gdpr/

Report a problem with this result

Trust center (5 points) Not found in public pages
Pages searched (4)
  • https://www.liveagent.com/
  • https://www.liveagent.com/.well-known/security.txt
  • https://www.liveagent.com/security/
  • https://www.liveagent.com/trust/

Report a problem with this result

security.txt (2 points) Not found in public pages
Pages searched (1)
  • https://www.liveagent.com/.well-known/security.txt

Report a problem with this result

Public status page (2 points) Found

Report a problem with this result

Bug bounty or disclosure program (2 points) Under review

Report a problem with this result

Data and AI terms

No training on customer data (8 points) Not found in public pages
Pages searched (4)
  • https://www.liveagent.com/security-privacy-policy/
  • https://www.liveagent.com/gdpr/subprocessors/
  • https://www.liveagent.com/terms-and-conditions/
  • https://www.liveagent.com/privacy-policy/

Report a problem with this result

Retention periods (5 points) Partly found
  • Terminated accounts are deleted automatically from our cloud within next 30 days. source
  • Data collected via Google Analytics is retained for 14 months from the date of collection source

Report a problem with this result

Subprocessor list (5 points) Under review

Report a problem with this result

Data processing agreement (4 points) Found
  • Your data is stored in the region you choose at sign-up (Germany and Ireland in the EU, Northern Virginia and Northern California in the US, or Singapore), and LiveAgent signs a data processing agreement on request; see security . source
  • GDPR & DPA source
  • EU accounts are hosted on Amazon Web Services in Germany and Ireland, and we sign a GDPR data processing agreement (DPA) with every customer who asks. source

Report a problem with this result

Data residency (4 points) Found
  • You choose your account's region when you sign up, usually the one where your company is located, and its data stays in that region. source
  • pick it in the Region field: Americas (US), Europe & Africa (EU) or Asia & Pacific (SG). source

Report a problem with this result

Deployment

Private deployment (6 points) Not found in public pages
Pages searched (2)
  • https://www.liveagent.com/checklists/call-center-security-checklist/
  • https://www.liveagent.com/blog/best-softphone-voip-in-2026-the-complete-comparison-guide/

Report a problem with this result

Customer-managed keys (4 points) Not found in public pages
Pages searched (2)
  • https://www.liveagent.com/blog/liveagent-vs-zoho-desk-ai-comparison/
  • https://www.liveagent.com/ai-powered-software/

Report a problem with this result

Agent readiness

Public API reference (5 points) Found

Report a problem with this result

Official MCP server (6 points) Found
  • MCP server for your own AI tools source

Report a problem with this result

Controls on AI agent actions (4 points) Under review

Report a problem with this result

Audit log export (2 points) Partly found
  • plus more AI agents (50), branding removal, the MCP server and an audit log. source

Report a problem with this result

AI use policy (2 points) Not found in public pages
Pages searched (20)
  • https://support.liveagent.com/840770-Complete-API-reference
  • https://www.liveagent.com/help-desk-software/
  • https://www.liveagent.com/gdpr/
  • https://www.liveagent.com/blog/liveagent-vs-zoho-desk-ai-comparison/
  • https://www.liveagent.com/blog/liveagent-vs-intercom-fin-ai-chatbot-comparison/
  • https://www.liveagent.com/blog/best-softphone-voip-in-2026-the-complete-comparison-guide/
  • https://www.liveagent.com/blog/live-chat-security/
  • https://www.liveagent.com/author/dpison/
  • https://www.liveagent.com/checklists/call-center-security-checklist/
  • https://www.liveagent.com/customer-support-glossary/call-center-supervisors/
  • https://www.liveagent.com/checklists/call-center-compliance-checklist/
  • https://www.liveagent.com/features/help-desk-security/
  • https://www.liveagent.com/checklists/call-center-supervisor-daily-checklist/
  • https://www.liveagent.com/features/sla-compliance-report/
  • https://www.liveagent.com/academy/call-center-policy-and-compliance/
  • https://www.liveagent.com/success-stories/liveagent-solid-trust-pay/
  • https://www.liveagent.com/terms-and-conditions/
  • https://www.liveagent.com/features/chatbot/
  • https://www.liveagent.com/features/ai-assistant/
  • https://www.liveagent.com/features/ai-ticket-summary/

Report a problem with this result

Rate limits documented (not scored) Under review

Report a problem with this result

Email me the full PDF report
Watch this score

Changelog

Scores older than an hour can be refreshed.