front.com

B

81 of 100

Enterprise AI readiness, from public pages only

Scanned 2026-11-01 from 56 public pages. Methodology 1.0. Category: Customer support.

Identity		20 of 20
Assurance		22 of 25
Data and AI terms		19.5 of 26
Deployment		0 of 6
Agent readiness		5 of 5

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Identity

SAML or OIDC single sign-on (10 points) Found

We support 2FA and Single Sign-On (SSO) using any SAML-based Identity Provider (IDP) source

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SCIM provisioning (6 points) Found

Multiple workspaces, SSO, and SCIM source
SSO, SCIM, and custom roles source

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Roles and permissions (4 points) Found

Custom roles and permissions source
SSO, SCIM, and custom roles source

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Assurance

SOC 2 Type 2 (10 points) Found

We're proud to be SOC 2 Type II and ISO 27001 certified source

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ISO 27001 (4 points) Found

We're proud to be SOC 2 Type II and ISO 27001 certified source
You can request our latest SOC 2 report and ISO 27001 certificate here source

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Trust center (5 points) Found

Security source

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security.txt (2 points) Partly found

Contact: mailto:security@front.com source

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Public status page (2 points) Not found in public pages

Pages searched (5)

https://front.com/
https://front.com/docs
https://front.com/status
https://front.com/developers
https://front.com/guides/ai-information

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Bug bounty or disclosure program (2 points) Found

Bug Bounty: https://hackerone.com/fronthq source
Front's Bug Bounty program, powered by HackerOne, allows our community to collaborate on keeping Front safe and secure. source
Launching Front's Public Bug Bounty Program source

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Data and AI terms

No training on customer data (8 points) Found

We have extensive agreements in place with our AI providers to ensure that they do not retain any data and that they are not allowed to train models on any of your data. source

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Retention periods (5 points) Partly found

Front will make all Customer Data available to Customer for electronic retrieval for thirty (30) days upon termination. After such thirty (30) days, Front shall delete Customer Data in accordance with its Data Deletion Policy . source

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Subprocessor list (5 points) Found

OpenAI, Inc. source
Anthropic PBC source
Azure by Microsoft Corporation, Inc. One Microsoft Way. Redmond, Washington 98052-6399 microsoft.com AI-enabled functionality source

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Data processing agreement (4 points) Found

Data Processing Addendum source
When Customer provides personal data, the Parties agree to the terms of Front's Data Processing Addendum , which is incorporated by reference into this Agreement. source
(1) THE INDEMNIFICATION OBLIGATIONS HEREIN, (2) A PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS UNDER SECTION 3 (OTHER THAN CLAIMS RELATING TO A BREACH OF FRONT'S OBLIGATIONS UNDER SECTION 4.1 OR THE DATA PROCESSING ADDENDUM), OR (3) CUSTOMER'S NON-PAYMENT OF UNDISPUTED FEES DUE AND PAYABLE. source

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Data residency (4 points) Not found in public pages

Pages searched (20)

https://front.com/.well-known/security.txt
https://front.com/security
https://front.com/pricing
https://front.com/legal
https://front.com/legal/hipaa-compliance
https://front.com/legal/saas-services-agreement
https://front.com/legal/privacy-notice
https://front.com/legal/cookie-policy
https://help.front.com/en/articles/2374
https://help.front.com/en/articles/2374
https://front.com/legal/front-products-and-services-privacy-notice
https://help.front.com/en/articles/2133
https://front.com/blog/ai-agents-teammates-launch?src=hellobar
https://front.com/product/copilot-ai-assistant
https://front.com/product/compass-ai-agent-performance-monitoring
https://front.com/product/smart-csat-ai-scoring
https://front.com/product/resolve-self-serve-ai-support
https://front.com/blog/customer-service-agent-assistance-ai
https://front.com/resources/ai-vs-human-why-you-dont-have-to-choose
https://front.com/resources/creating-ai-friendly-help-center-articles

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Deployment

Private deployment (6 points) Not found in public pages

Pages searched (20)

https://front.com/
https://front.com/.well-known/security.txt
https://front.com/security
https://front.com/pricing
https://help.front.com/en/articles/2374
https://help.front.com/en/articles/2374
https://help.front.com/en/articles/2133
https://front.com/blog/ai-agents-teammates-launch?src=hellobar
https://front.com/product/copilot-ai-assistant
https://front.com/product/compass-ai-agent-performance-monitoring
https://front.com/product/smart-csat-ai-scoring
https://front.com/product/resolve-self-serve-ai-support
https://front.com/blog/customer-service-agent-assistance-ai
https://front.com/resources/ai-vs-human-why-you-dont-have-to-choose
https://front.com/resources/creating-ai-friendly-help-center-articles
https://front.com/guides/ai-information
https://front.com/integrations
https://front.com/partners/integration
https://front.com/product/integrate-with-customer-service-apps-front
https://front.com/product/knowledge-base-for-ai-front

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Customer-managed keys (4 points) Under review

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Agent readiness

Public API reference (5 points) Found

Integrations & API source

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Official MCP server (6 points) Under review

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Controls on AI agent actions (4 points) Under review

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Audit log export (2 points) Under review

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AI use policy (2 points) Could not check

This check needs a reading step that was not available for this scan.

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Rate limits documented (not scored) Under review

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Changelog

2026-11-01: First score, 81

Scores older than an hour can be refreshed.

front.com: grade B, 81 of 100 | Enterprise AI readiness